FAQ
01
How long will it take until my order is shipped?
With each piece being made to order with extraordinary care and detail, please allow up to 5-7 business days (excluding holidays) for production. Additional production and shipping delays may occur due to restrictions mandated during the pandemic.
02
What shipping service do you use?
We ship all of our items with FedEx or UPS.
03
Do you accept returns?
The team strives for top customer service and wants all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective please email his.pearls333@gmail.com for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.
04
Do you do personalized custom pieces?
Yes! We'd love to discuss personalized custom jewelry. Please email us at his.pearls333@gmail.com to schedule a consolation (in person or on phone) to discuss.
